Refunds & cancellations

Every slot has an order cut-off, by default 24 hours before the slot starts. That's when the kitchen locks its counts and starts shopping and prepping. What you can do depends on which side of the cut-off you're on.

Before the cut-off, cancel for a full refund

While your slot is still open (before the cut-off), you can cancel your own order and get an automatic full refund. Your units go straight back into the slot for someone else, and you don't need to contact us.

After the cut-off, get in touch

Once the cut-off passes, the counts are final and the kitchen has committed to your food, so you can no longer self-cancel. If something's wrong or you can't collect, just contact us. The kitchen can cancel and refund at its discretion.

Goodwill refunds

If there's a problem with an order you've received, the kitchen can issue a refund, full or partial, any time while you keep the food. Just get in touch.

How refunds are paid

Refunds go back to your original payment method through Stripe, and usually show up within a few business days.

Delivery isn't offered yet (pickup only), so there are no delivery charges to refund.